Welcome to our comprehensive FAQ resource. Here, we've gathered the most frequent inquiries from our users regarding installation, threat detection, and advanced system optimization. Our goal is to provide you with immediate solutions for the most common troubleshooting scenarios.
Complete Trojan Remover FAQ
Where can I get my Activation Code?
To receive an activation code, you’ll need to purchase a license or request a trial key. Once you have completed your purchase or trial registration, we will send your activation code directly to your email. You can also access your code anytime in your Account within the Member Area.
How can I use Loaris Trojan Remover on multiple devices?
Each license is valid for one PC. If you would like to use Loaris Trojan Remover on another device, you will need to install the program on that device and enter a new activation key specific to that PC. For additional licenses, you can purchase more through your Member Area.
How do I activate Loaris Trojan Remover?
Activating the software is simple! Navigate to the Help tab within the program and enter your activation code in the provided field. Click the "Activate Now!" button to enable your license and unlock all professional removal features.
What is my Activation Code, and where can I find it?
If you are a licensed customer but cannot locate your activation code, go to the Info tab within the program. Your unique activation code (product key) is displayed in the "Product KEY" field.
How do I manage my profile and personal details?
To update your profile, visit the My Profile tab in your Member Area. From there, you can set a profile picture (max 1 MB) and update your personal information or contact details.
How do I manage my subscriptions and keys?
Within your Member Area, you can track all active licenses, manage your subscriptions, download the latest program versions, and access specialized support tools.
I need help with a persistent virus infection
If you are dealing with a complex threat that seems to return after removal, our expert team is ready to assist. Please visit our Support Center and provide us with your system Information log for professional analysis.
How do I start a system scan?
The scan typically starts automatically when you launch the program. If it hasn’t started, navigate to the Scan tab and choose the Full system scan option for the most thorough analysis.
How do I scan a USB drive or memory stick?
To check external storage, open the Scan tab and select Removable scan. Ensure your USB device is plugged in before starting the process.
How do I scan specific folders or files?
For targeted analysis, open the Scan tab and click on Custom scan. You can then browse and select the specific folders you want Loaris to investigate.
Why should I move files to quarantine?
Quarantine is a secure vault for suspicious files. We recommend using it for items that might be part of your system but are flagged as threats. Files in quarantine are encrypted and cannot harm your PC, but they remain available if you need to restore them later.
How do I manage or remove files from quarantine?
To permanently delete items, navigate to the Quarantine tab and click the trash icon. You can also automate this by enabling "Auto delete quarantined files after 30 days" in the Settings tab.
How do I use the Reset Browser Settings tool?
If your browser is redirecting or showing unwanted ads:
- Update your database in the Update tab.
- Perform a Full scan and quarantine all detections.
- Reboot your computer.
- Go to the Tools tab and click Reset Browser Settings.
- Confirm and restart your browser.
How do I reset the Windows HOSTS file?
Malware often modifies the HOSTS file to redirect traffic. To restore it to its clean, default state, navigate to the Tools tab and click "Reset Windows HOSTS file".
How do I collect system information for support?
To help us solve technical issues:
- Go to the Tools tab and click Collect System Info.
- Save the resulting log file and attach it to your message when contacting our support team.
What if I encounter a false positive detection?
If you believe a legitimate file was flagged by mistake, go to the Log files tab, locate the scan report, and save it. Attach this report to a ticket in our support center so our experts can review and whitelist the file.
What languages are available in Loaris?
Loaris Trojan Remover supports English, Bulgarian, German, Hungarian, Indonesian, Italian, Persian, Polish, Russian, Turkish, and Ukrainian. We are always expanding and offer rewards for community translators.